Return and Refund Policy

At Barceló Arts, we strive to provide the best shopping experience for our customers. Therefore, we have established a clear and transparent return and refund policy.

Returns and Claims for Lost Packages

We accept returns of products and claims for lost packages in transit within a maximum period of 30 days from the estimated delivery date. Any claims considered as errors on our part will be covered at our expense.

Return Conditions

Products must be returned in their original packaging and unused.

Refunds

Refunds will be issued in the form of store credit and will be processed within a maximum of 3 business days after receiving the returned product at our store.

Return Process

To initiate the return process, please contact us via email at [email protected] requesting the return. Please include the reason for the return so that we can improve our services. Please note that the customer will be responsible for the shipping costs associated with the return.

Exceptions

Please note that some exceptions may apply. Customized or final sale items may not be eligible for return or refund unless they are damaged or defective.